Returns Policy

If you have received your order but you are unhappy with it for some reason and wish to end the contract with us, please email us at or call us on 01242 241765.
You will need to provide us with the order number, your name, address and where available, your phone number and email address. Please note each order will be managed on an individual basis. Where possible we will try to accommodate your request but this is not guaranteed and there is no obligation for us to process a refund unless the item or order is defective or faulty.


Goods must not be returned to Hacche Retail unless previously authorised in writing by us.