Frequently Asked Questions

There is no minimum order size for UK orders, however depending on your order value, you may be charged delivery costs.

We accept card payments online. You can pay using any of the following: Mastercard Credit and Debit, Visa Credit and Debit, Maestro and Visa Electron. These are processed via Realex Global Payments. Please ensure that the billing address entered on your order matches the address to which the payment card is registered.

Please email sales@hacche.co.uk or call 01242 241765 and someone in our Sales team will be happy to help.

For orders with a delivery address in mainland UK, there is no minimum order size but you will not be charged for delivery where the order value exceeds £250 (excluding VAT). A standard £25 delivery charge (excluding VAT) will be applied to all orders with values less than £250 (excluding VAT).


For orders with a delivery address in Ireland, Channel Islands, Isle of Wight, Scottish Highlands, Isle of Man, there is no minimum order size but you will not be charged for delivery where the order value exceeds £500 (excluding VAT). A standard £50 delivery charge (excluding VAT) will be applied to all orders with values less than £500 (excluding VAT).

Your order will be delivered within 4-5 working days after placing your order.

Yes. We will confirm our 2019 trade show dates in the coming weeks.

If you’re in the USA please email us at usa@gingerfox.co.uk. If you’re in Australia or New Zealand please visit our distributor Curated, at beta.curatedgroup.com.au. For all other territories please call our UK Customer Service team on 01242 241765 or email sales@hacche.co.uk.

We are really sorry to hear this. Please contact our Customer Service team on 01242 241765 or at sales@hacche.co.uk as soon as you notice the problem and our friendly team will be happy to help.

Please contact our Marketing Executive zoe.farmer@hacche.co.uk for further information in this regard.

Please read our environmental policy here

Follow this link to contact us directly or email us at sales@hacche.co.uk or alternatively call 01242 241765